Shipping policy
Processing & Dispatch
All orders are processed and shipped from the Netherlands. We aim to dispatch in-stock items within 3–5 business days of receiving your order.
All orders are processed and shipped from the Netherlands. We aim to dispatch in-stock items within 3–5 business days of receiving your order.
Pre-Orders
Products available for pre-order will clearly state the estimated delivery timeframe on the individual product description page. This date indicates when your order is expected to be delivered to you. We will keep you updated via email if any changes occur. Pre-order items are shipped once stock arrives, and the delivery timeline stated on the product page takes precedence over standard processing times.
Products available for pre-order will clearly state the estimated delivery timeframe on the individual product description page. This date indicates when your order is expected to be delivered to you. We will keep you updated via email if any changes occur. Pre-order items are shipped once stock arrives, and the delivery timeline stated on the product page takes precedence over standard processing times.
Shipping Methods & Times
We ship worldwide via tracked services (typically PostNL or DHL, depending on destination).
We ship worldwide via tracked services (typically PostNL or DHL, depending on destination).
- Netherlands: 1–3 business days
- Europe: 3–7 business days
- Rest of World: 7–21 business days
Shipping Costs
Shipping rates are calculated at checkout based on weight, dimensions, and destination. Free shipping thresholds (if any) will be displayed during checkout.
Shipping rates are calculated at checkout based on weight, dimensions, and destination. Free shipping thresholds (if any) will be displayed during checkout.
Tracking
Once your order is dispatched, you will receive a tracking number via email.
Once your order is dispatched, you will receive a tracking number via email.
Customs & Duties (International Orders)
Customers are responsible for any import duties, taxes, or customs fees imposed by their country. These are not included in our shipping charges.
Customers are responsible for any import duties, taxes, or customs fees imposed by their country. These are not included in our shipping charges.
Lost or Delayed Shipments
If your order is significantly delayed or lost, please contact us at info@malli.store with your order number. We will work with the carrier to resolve the issue.
If your order is significantly delayed or lost, please contact us at info@malli.store with your order number. We will work with the carrier to resolve the issue.
Questions?
For any shipping-related queries, reach out to us at info@malli.store. We're happy to help!
For any shipping-related queries, reach out to us at info@malli.store. We're happy to help!